About the role#
This IT Support Intern position is based in New York and reports to the Senior IT Analyst. You will provide technical assistance to students, faculty, and staff. This is a part-time, on-site role requiring 10 to 15 hours per week. You must be legally authorized to work in the US.
What you'll do#
- Respond to and resolve technical requests via email, in person, and through the Service Desk System.
- Diagnose and troubleshoot standard software, web applications, and desktop hardware.
- Set up, maintain, and troubleshoot computers, mobile devices, and peripherals.
- Support classrooms to ensure lessons and presentations run smoothly.
- Help precollege students access and use school systems.
- Prioritize support cases and follow up on outstanding issues.
What you'll need#
- A strong understanding of IT concepts, practices, and troubleshooting techniques.
- Proficiency in PC and Mac hardware and software configurations.
- Experience with Microsoft 365 and standard business productivity software.
- The ability to diagnose and resolve web application issues.
- Excellent verbal and written communication skills.
- Strong interpersonal, organizational, and problem-solving skills.
- The ability to work independently with minimal supervision.
- The physical ability to lift up to 25 lbs and move around office and classroom settings as needed.
Location & details#
- Location: New York, NY
- Modality: On-site
- Schedule: Part-time, 10-15 hours per week
- Term: Rolling
About Cambridge Information Group
Cambridge Information Group is a family-owned investment firm based in New York. Founded in 1971, the company focuses on long-term growth for its portfolio businesses. It operates with a staff of 24 employees. The firm maintains offices in New York and Bethesda.
How to get in at Cambridge Information Group
Securing an internship at Cambridge Information Group requires speed and precision. Because early applicants are often reviewed before the candidate pool becomes unmanageable, Intern Insider sends an instant alert the moment a role is published. This allows you to submit your materials among the first, which is a clear advantage when competing for limited spots. You should aim to be at the top of the recruiter's list before the volume of applications increases. Beyond the initial application, you can improve your response rate by reaching out to the team directly. Intern Insider surfaces the specific recruiters behind Cambridge Information Group roles, providing you with the contact information needed to ask thoughtful questions or request a referral. Connecting with a human being at the firm often yields better results than waiting for a response from a general queue.
