About the role#
As an IT Service Specialist Intern, you will serve as a primary point of contact for technical support at POET. You will work directly with internal and external customers to resolve a variety of technical issues and contribute to ongoing projects. This is a full-time, on-site internship based in Wichita, Kansas, for the Summer 2027 term.
What you'll do#
- Troubleshoot and repair hardware and software, including desktops, laptops, printers, mobile devices, telephones, video conferencing equipment, and surveillance systems.
- Manage support requests by prioritizing issues, communicating status updates to users, and maintaining Help Desk trouble tickets.
- Handle the lifecycle of personal computing devices, including inventory, configuration, installation, maintenance, upgrades, and disposal.
- Perform limited network administration tasks such as resetting passwords, managing file permissions, unlocking accounts, and basic server configuration.
- Create and maintain technical documentation and asset tracking systems.
- Collaborate with team members on infrastructure projects, such as Wi-Fi, server, and telephone system upgrades.
What you'll need#
- Current status as a Junior or Senior pursuing a bachelor’s degree in Business Administration, Computer Science, or a related field.
- High school diploma or equivalent.
- Working knowledge of Windows operating systems and the Microsoft Office Suite.
- Understanding of client-server architectures, web technologies, and system development life cycle methodologies.
- Strong communication, organization, and time management skills.
Location & details#
- Location: Wichita, Kansas.
- Term: Summer 2027.
- Modality: This is an on-site, full-time position.
- Compensation: This is a paid internship.
About POET
POET produces biofuel and sustainable bioproducts from plant-based materials. The company operates 34 bioprocessing facilities across eight states. It employs 1,958 people and maintains headquarters in Sioux Falls, South Dakota. The organization holds over 140 patents in biotechnology.
How to get in at POET
Applying early is a significant advantage when targeting internships at POET because recruiters often review candidates as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you apply among the first before the pile grows. This helps you avoid the frustration of submitting an application to a role that has already been filled. You can use this timing to your benefit by preparing your materials well in advance of the peak recruiting season. Beyond timing, reaching out to the right person can help you stand out in a competitive field. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves response rates. A brief, professional inquiry to a recruiter shows genuine interest and can move your application to the top of the list.
