About the role#
As a Field Operations Manager for our Student Transit team, you will manage the daily operations of transit services. This is a hands-on, onsite position where you will ensure reliable transportation for students and schools. You will work directly in the field to solve problems and improve service quality.
What you'll do#
- Manage daily onsite operations to ensure safe and reliable transportation.
- Make real-time decisions regarding driver supply, compliance, and unexpected service issues.
- Support and guide drivers while building strong working relationships.
- Collect feedback from students and school districts to implement operational improvements.
- Use data to diagnose performance issues and increase overall efficiency.
- Act as the primary link between school partners, drivers, and our internal teams.
What you'll need#
- Experience in operations, logistics, customer service, or people management.
- A proactive, hands-on approach to problem-solving.
- Ability to balance immediate tactical needs with long-term solutions.
- Strong communication skills to build trust with drivers and school partners.
- A background in Business Administration, Logistics, Operations Management, or Public Health is preferred.
Location & details#
- This is a full-time, on-site role based in Sacramento, San Jose, or Santa Rosa, California.
- You will be expected to be onsite 4 to 5 days per week.
- Compensation is $65,000 to $70,000 per year, plus benefits including medical plans and 401K matching.
About Via
Via builds software for public transportation systems. The company provides technology to help governments design and operate transit networks. It focuses on microtransit, paratransit, and transit planning software. Founded in 2012, the firm is based in New York and employs over 2,000 people. It operates in more than 30 countries.
How to get in at Via
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