About the role#
The Senior Student Wellbeing & Care Coordinator supports student success, retention, and wellbeing across undergraduate and graduate programs within The Design School. This is a new position focused on helping students overcome academic, personal, financial, or health-related barriers. You will serve as a primary point of coordination, helping students navigate university support systems and stay connected to their academic community. This role emphasizes a proactive, holistic approach to student support through early intervention and relationship-building. Please note this is not a counseling position.
What you'll do#
- Lead Community of Care student support for The Design School, including high-volume case coordination.
- Collaborate on Academic Probation and Corrective Action Plan processes to support student progress.
- Assist with Course Grievance and Academic Concern processes, including tracking and faculty coordination.
- Build and maintain relationships with university partners to help students access necessary resources.
- Plan and facilitate workshops, orientation activities, and targeted interventions.
- Coordinate with student organizations, clubs, and the Herberger Institute’s Student Engagement and Creative Career Services.
- Partner with faculty and staff to identify emerging student needs and barriers to success.
- Maintain detailed records in databases and analyze data to identify trends in student wellbeing.
- Prepare reports and recommendations for leadership to inform strategic decision-making.
- Contribute to the improvement of procedures supporting student retention and inclusive excellence.
What you'll need#
- Bachelor's degree and five years of experience in a relevant field, or an equivalent combination of experience and training.
- Strong organizational, communication, relationship-building, and problem-solving skills.
- Ability to manage sensitive and high-stakes communication.
- Desired: Master's degree in Social Work, Counseling, Student Affairs, Higher Education, or a related field.
- Desired: Two years of post-graduate professional experience.
- Desired: Experience in higher education, social services, or case management.
- Desired: Ability to support individuals experiencing complex challenges with empathy and sound judgment.
- Desired: Experience working in high-volume environments with sensitive information.
- Desired: Experience using data, reports, or student success systems.
- Desired: Experience teaching, training, or facilitating workshops.
Location & details#
- Location: Tempe, Arizona.
- Work Modality: On-site and hybrid options.
- Employment Type: Full-time.
About Arizona State University
Arizona State University is a public research university founded in 1885. It operates across four campuses in the Phoenix metropolitan area, with additional locations in California, Hawaii, and Washington, D.C. The institution serves a large population of graduate and undergraduate students through both in-person and online programs. It maintains a broad academic focus ranging from engineering and space exploration to public policy and the liberal arts.
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