About the role#
The IT Client Services team supports Baird associates across more than 200 global locations. As an intern, you will resolve technology needs and assist with technical project planning for hardware and software upgrades. You will apply classroom knowledge to professional tasks while working alongside experienced team members through shadowing and mentorship.
What you'll do#
- Deliver client service to resolve issues and fulfill requests via phone, chat, online tools, or desk side support.
- Use the knowledge management system to troubleshoot client issues.
- Document, track, and monitor the lifecycle of every client request and incident.
- Provide technical support for corporate hardware and software, including remote support and offsite assistance for branch or conference activity.
- Assist with technical project planning for hardware and software upgrades.
- Participate in team projects and mentorship opportunities.
What you'll need#
- Pursuing an associate or bachelor degree in information technology management, information systems, computer science, MIS, or a related field.
- Anticipated graduation date of May 2028 or later.
- Technical knowledge of Microsoft Windows operating systems and the Microsoft Office 365 suite.
- Basic technical skills with prior experience troubleshooting hardware and software.
- Strong verbal and written communication skills.
- A professional, calm, and courteous approach to client service.
- Curiosity regarding how technology solves business problems.
- Ability to manage multiple priorities with attention to detail.
- High level of motivation and proactivity.
- Experience installing or assembling computers is preferred.
Location & details#
- Location: Milwaukee, Wisconsin.
- Schedule: This is a hybrid role requiring three days per week in the office and two days remote.
- Commitment: Full-time (37.5-40 hours per week) during Summer 2027, with part-time work (15-20 hours per week) during school semesters.
- Start date: June 2027.
- This position is paid.
- Sponsorship is not available for this role.
About Baird
Baird is a financial services firm founded in 1919. Based in Milwaukee, the company provides wealth management, investment banking, asset management, and equity research services. It operates as a privately held organization with over 5,700 employees. The firm manages or oversees more than 560 billion dollars in client assets.
How to get in at Baird
Securing an internship at Baird requires speed because early applicants often have their resumes reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This timing is a real advantage when competing for spots at a firm with a long history of internal promotion. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind Baird roles so you can contact them directly to ask about the position or a referral. Engaging a recruiter directly often leads to better response rates than submitting an application into a general queue.
