About the role#
We are looking for a Support Operations Intern to help us deliver high-quality experiences for our users. You will manage Tier 1 and Tier 2 support tickets, ensuring our community receives fast and accurate assistance. This role is a chance to work closely with our core team as we scale our infrastructure and market presence.
What you'll do#
- Manage Tier 1 and Tier 2 support tickets with a focus on keeping first reply times under 10 minutes.
- Maintain high customer satisfaction scores through clear and accurate communication.
- Identify and synthesize patterns from inbound support volume to share with our product and engineering teams.
- Shadow senior team members to learn how to handle complex inquiries and escalations.
- Update and maintain internal support resources and documentation.
What you'll need#
- A genuine interest in prediction markets and familiarity with trading concepts.
- Strong written communication skills with the ability to explain complex topics clearly.
- A balance of big-picture thinking and attention to detail.
- A sense of ownership and the ability to work collaboratively.
- Currently pursuing a degree in Finance, Economics, Business Administration, Communications, or Marketing.
Location & details#
- This is an on-site internship based in New York, New York.
- The term for this position is Fall 2026.
- This is a paid, full-time role.
- We do not offer visa sponsorship for this position.
About Kalshi
Kalshi operates a federally regulated exchange for event contracts. Based in New York, the company allows traders to take positions on the outcomes of future events. It was founded in 2019 and currently maintains offices in New York and San Francisco. The firm is backed by investors including Sequoia, Henry Kravis, Charles Schwab, and Y Combinator.
How to get in at Kalshi
Applying to Kalshi early provides a distinct advantage, as recruiters often review the first wave of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person is often more effective than submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
