About the role#
As a member of the IT Services team, you will provide support to employees to ensure they use their computers, software, and network effectively. This is a full-time, 12-month internship position starting in January 2027. You will work on-site at our Ottawa office five days a week.
What you'll do#
- Provide responsive support to end-users via telephone, in person, and online.
- Manage a queue of tickets and ensure proper escalation for unresolved issues.
- Install and configure hardware and software for users and IT infrastructure.
- Assist with setting up and testing workstations.
- Create user accounts and manage access control based on company policies.
- Maintain accurate records of IT assets.
- Assist in testing systems developed in-house and hosted in the cloud.
- Provide guidance on IT service best practices.
- Interact with third-party providers regarding hardware warranties.
What you'll need#
- A college diploma in a related discipline.
- At least 1 year of experience in a customer-focused environment.
- Strong knowledge of hardware and OS issues for macOS, Windows 10, and Windows 11.
- Proficiency with Office 365, MS Teams, SharePoint, and BitLocker.
- Working knowledge of Active Directory Users and Computers.
- Familiarity with ticket handling software and end-point management tools.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Self-motivation and the ability to adapt to changing environments.
Location & details#
- Location: Ottawa, Ontario, Canada.
- Term: Winter 2027 (12-month duration).
- Modality: On-site.
- Compensation: $19.46 - $28.55 per hour.
About Kinaxis
Kinaxis develops software for supply chain management. The company serves clients in sectors including aerospace, automotive, and life sciences. It maintains headquarters in Ottawa and employs over 2,300 people. Its software handles tasks ranging from strategic planning to last-mile delivery.
How to get in at Kinaxis
Applying to Kinaxis early gives you a distinct advantage, as recruiters review applications before the volume becomes unmanageable. Intern Insider sends you an instant alert the moment a new role is published, helping you secure a spot at the front of the queue. You can avoid the frustration of waiting in a digital pile by acting quickly when a position opens. Reaching out to the right person often yields better results than a standard submission. Intern Insider surfaces the recruiters behind Kinaxis roles, allowing you to contact them directly for questions or a referral. This personal outreach often improves your response rate significantly compared to cold applications.
