About the role#
The Ticket & Fan Services Academic Internship provides an inside look at NFL Ticket Operations, Season Ticket Member Experience, and Fan Services. Interns will work under the direct supervision of full-time staff to support daily operations and event execution at Lincoln Financial Field and the NovaCare Complex. This is an unpaid, on-site internship for the Winter 2027 term, running from early January through mid-May.
What you'll do#
- Manage and maintain customer and season ticket member accounts.
- Use the Archtics ticketing system for account updates and management.
- Assist with incoming calls, emails, and visitor inquiries at the ticket windows.
- Handle data entry for SBL, customer, and financial information.
- Support operational tasks for Guest Services and the lost and found program.
- Serve as front desk support at the NovaCare Complex by greeting visitors and managing calls.
- Assist with day-to-day communication and scheduling for Game Day Staff.
- Use the ABI MasterMind program to manage employee files and event schedules.
- Analyze employee feedback to identify improvement areas.
- Support the planning and execution of Game Day Staff hiring, training, and appreciation events.
- Assist with event day preparation, including organizing materials, uniforms, and equipment.
- Work all Eagles games, exclusive Season Ticket Member events, and special events held at the stadium.
What you'll need#
- Current enrollment in a college or university with the ability to receive academic credit.
- Full-time availability Monday through Friday, 9:00 AM to 5:00 PM.
- Flexibility to work evenings, weekends, and holidays as required by the event schedule.
- Previous customer service experience.
- Strong verbal, written, and interpersonal communication skills.
- Preferred majors include Business Administration, Communications, Marketing, or Operations Management.
Location & details#
- Location: Philadelphia, Pennsylvania.
- Work Modality: On-site.
- Term: Winter 2027 (January to mid-May).
- Compensation: Unpaid internship.
About Philadelphia Eagles
The Philadelphia Eagles operate as a professional sports franchise. The organization manages Lincoln Financial Field, a facility that accommodates over 65,000 people for football games and other events. Based in Philadelphia, the team maintains a staff of 51 to 200 employees. The group also supports the Eagles Autism Foundation.
How to get in at Philadelphia Eagles
Landing an internship with the Philadelphia Eagles requires speed because roles in professional sports attract high volume. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being an early applicant ensures your materials are seen while the team is still reviewing the initial batch of candidates. You can use Intern Insider to identify the recruiters behind these roles, allowing you to reach out directly to ask about the position or a referral. This approach often improves response rates compared to submitting an application into a general queue. Connecting with a human contact helps you stand out in a competitive field.
