About the role#
This position oversees the Learning Management System (LMS) support desk and leads a team of up to 10 student employees. You will serve as the primary link between the student support team and full-time ITRC staff. The role focuses on ensuring faculty and students receive effective support for Canvas and other university educational technologies.
What you'll do#
- Manage student staff, including scheduling, timekeeping, and training.
- Oversee daily support desk operations for tools like Canvas, Zoom, and Turnitin.
- Route complex technical issues to full-time staff by creating and managing support incidents.
- Optimize resource allocation and balance workloads across your student team.
- Develop and maintain workflow documentation to help the team resolve support requests.
- Monitor performance metrics and coordinate with the IT Service Desk on system updates.
What you'll need#
- Valid U.S. work authorization.
- Prior experience leading or managing a team.
- Ability to create clear training materials and operational workflows.
- Familiarity with Learning Management Systems.
- Majors in Computer Science, Computer Engineering, Communications, or Business Administration are preferred.
Location & details#
- This is a full-time, paid position located in the United States.
- Work is performed on-site.
- Hiring is conducted on a rolling basis.
- Visa sponsorship is not available for this role.
About Idaho State University
Idaho State University is a doctoral research institution founded in 1901. It serves about 14,000 students annually across more than 280 academic programs. The university acts as the primary center for health professions and medical education in Idaho. Seven distinct colleges manage research and instruction in areas including engineering, the humanities, pharmacy, and the physical sciences.
How to get in at Idaho State University
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