About the role#
This internship provides exposure to infrastructure, engineering, technology, design, and business within our Technology Consulting group. As a Managed IT Services Service Desk Consulting Intern, you will provide remote technical support to our clients. You will work alongside experienced consultants on various projects to develop your IT career. Please note that client-facing service desk calls are recorded for training and quality assurance purposes, and you will be required to sign a consent form upon starting.
What you'll do#
- Provide phone and email technical support to resolve hardware and software issues.
- Troubleshoot workstations, servers, and network-related problems.
- Perform systems administration for Office 365, Windows Servers, and workstations.
- Monitor and troubleshoot client backups.
- Manage cases based on impact and priority while maintaining security standards and confidentiality.
- Document support issues and resolution steps in the ticketing system.
- Monitor trends to identify chronic issues with software, systems, or network infrastructure.
- Communicate updates to clients until issues are resolved.
- Escalate complex issues through the proper channels.
What you'll need#
- Pursuing or recently completed a Bachelor’s or Master’s degree in Management Information Systems, Computer Science, or an IT-related field.
- A minimum 3.0 GPA is preferred.
- Passion for technology and a desire to learn.
- Excellent customer service, written, and verbal communication skills.
- Strong problem-solving and analytical abilities with high attention to detail.
- Ability to maintain a reasonable level of stress tolerance.
- Knowledge of Microsoft Office (Word, Excel, Visio) and Apple or Windows-based software and hardware.
- Experience with Office 365, Windows Servers, Azure AD, SharePoint, Teams, firewalls (Cisco, SonicWALL, Meraki), VMWare, and remote solutions (Citrix, VPN).
- Access to reliable transportation for travel to client sites.
Location & details#
- Locations: Mason City, IA; Minneapolis, MN; Des Moines, IA.
- Term: Summer 2027.
- Modality: On-site.
- Employment Type: Full-time.
- Compensation: $29 to $34 per hour.
- Travel: Up to 25% travel to client locations is required.
About RSM US LLP
RSM US LLP provides assurance, tax, and consulting services. The firm focuses on the middle market. It employs over 17,000 professionals across the United States and Canada. Founded in 1926, the firm maintains its headquarters in Chicago, Illinois.
How to get in at RSM US LLP
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