About the role#
As a Customer Experience Intern at Emerson, you will serve as a bridge between company strategy and customer expectations. You will identify key pain points in the customer journey and manage projects to implement process or tool enhancements. This role requires you to act as a customer advocate, helping the business make decisions that foster an improved experience.
What you'll do#
- Project manage the creation and implementation of process or tool enhancements to address customer experience gaps.
- Collaborate with business leaders to integrate client feedback and metrics into decision-making processes.
- Conduct Root Cause Analysis to identify the drivers behind process performance gaps and customer issues.
- Implement corrective actions to remedy poor customer experiences.
- Create and deliver training materials to reinforce a customer-first approach across the organization.
What you'll need#
- Current enrollment in a bachelor’s degree program or higher, preferably in Communications or Business Administration.
- Strong customer service skills with the ability to communicate directly with customers.
- Experience analyzing large datasets with both qualitative and quantitative analytical skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Location & details#
- Location: Austin, Texas.
- Modality: On-site.
- Employment: Full-time internship.
- Compensation: Paid position.
- Work Authorization: Must be authorized to work in the United States without sponsorship.
About Emerson
Emerson operates in the automation machinery manufacturing sector. The company provides technology and engineering solutions for industrial and commercial operations. It maintains a global presence with headquarters in St. Louis, Missouri. The organization employs over 52,000 people.
How to get in at Emerson
Securing an internship at Emerson requires speed because high-volume roles often fill quickly. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which puts you ahead of the standard queue. You can use this timing to your advantage by preparing your materials well in advance of the peak hiring season. Reach out to the recruiters behind the company's roles to ask about the position or a referral. Intern Insider surfaces these specific contacts, which materially improves your response rates. A direct message to a recruiter is often more effective than a cold application, especially at a large organization like Emerson.
