About the role#
The Customer Support and Repair Engineering Intern will work with the support and repair team to improve network support, repair processes, and operational efficiency. This 12-week role allows you to apply your engineering knowledge to real-world support challenges while developing skills in data analysis, troubleshooting, and process improvement.
What you'll do#
- Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
- Assist with repair, incident, problem, and service-support processes.
- Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
- Develop or enhance automation solutions for repetitive support and repair tasks.
- Explore practical applications of AI, machine learning, and intelligent automation in customer support.
- Test, document, and deploy approved tools, scripts, workflows, and process improvements.
- Collaborate with engineering, operations, supply, quality, and customer-facing teams.
- Prepare summaries, presentations, and recommendations for stakeholders.
What you'll need#
- Currently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network Engineering, or a related technical discipline.
- Active enrollment as a full-time student at an accredited undergraduate, master’s, or PhD program.
- A minimum GPA of 2.7 or equivalent.
- Familiarity with one or more programming or automation languages such as Python, JavaScript, SQL, or PowerShell.
- Ability to analyze technical information and communicate conclusions clearly.
- Strong problem-solving skills and a willingness to learn.
- Ability to work collaboratively with technical and non-technical stakeholders.
Location & details#
- Location: Plano, Texas.
- Term: Summer 2027 (12 weeks).
- Modality: Hybrid.
- Employment: Full-time paid internship.
- Requirements: Must be able to work from or regularly attend the office in Plano. Please upload an unofficial transcript with your application. Note that Ericsson does not provide sponsorship for work authorizations for this position.
About Ericsson
Ericsson is a telecommunications company based in Kista, Stockholm. Founded in 1876, the firm focuses on 5G, mobile broadband, and cloud infrastructure. It maintains a global presence with over 100,000 employees. The company develops network technologies and software for communication services.
How to get in at Ericsson
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