About the role#
This internship offers rotations across Customer Support, Product Management, and Customer Success. You will work closely with these teams to understand our products, customers, and internal processes. This is a paid, full-time, rolling position.
What you'll do#
- Provide technical support to eScholar customers by managing incoming issues through our incident management system.
- Identify ways to improve incident intake, issue tracking, reporting, and workflow efficiency.
- Participate in testing and continuous improvement efforts for support processes and internal tools.
- Experiment with AI-enabled tools and automation to assist with issue triage, reporting, and team productivity.
- Support account management by preparing customer materials, tracking follow-up items, and monitoring engagement.
- Participate in design sessions and gather end-user requirements for data pipelines and reporting.
- Analyze source system data using various applications to identify data quality issues and anomalies.
What you'll need#
- Current pursuit of a BA or BS degree in Computer Science, Data Science, Business Administration, Mathematics, or Statistics.
- Proficiency in SQL and experience with SQL Server, Postgres, or Oracle.
- Experience with Python or other programming languages.
- Familiarity with AWS or Azure cloud-hosted applications.
- Experience with data visualization tools such as AWS Quicksight, Microsoft Power BI, or Tableau.
- Prior experience with version control and functional testing.
- Experience creating technical documentation.
- Previous internship experience within the education sector is a plus.
Location & details#
This is an on-site position available in various states across the United States, including New York, Wisconsin, West Virginia, Washington DC, Arkansas, Washington, Arizona, Virginia, Vermont, Utah, Texas, Tennessee, South Dakota, South Carolina, Rhode Island, Pennsylvania, Oregon, Ohio, North Dakota, North Carolina, New Mexico, New Jersey, New Hampshire, Nevada, Nebraska, Montana, Mississippi, Minnesota, Michigan, Massachusetts, Maryland, Maine, Louisiana, Kansas, Iowa, Indiana, Illinois, Idaho, Georgia, Florida, Delaware, Connecticut, Missouri, Colorado, California, and Wyoming.
About Harris Computer
Harris Computer builds software for the public sector, healthcare, utilities, and private industries. The company operates across North America, Europe, Asia, and Australia. It is a subsidiary of Constellation Software, Inc. Founded in 1976, the firm maintains its headquarters in Ottawa, Ontario. It employs over 10,000 people.
How to get in at Harris Computer
Applying early to Harris Computer is a significant advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This keeps you ahead of the standard queue. Reaching out to the right people often improves your response rate compared to a blind submission. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This approach turns a cold application into a professional conversation.
