About the role#
Matic is building the next generation of consumer home robotics. We are looking for a Robotics Customer Success Intern to own ticket resolution from start to finish. This is a hands-on position where you will work directly with customers, run onboarding, and collaborate with our Engineering, Product, and Marketing teams. You will help build the systems, playbooks, and infrastructure needed to support our growing customer base.
What you'll do#
- Manage tickets from first response to resolution. You will diagnose bugs, walk customers through fixes, and coordinate repairs or replacements.
- Escalate complex issues to Engineering, Product, or Operations teams and drive them to closure.
- Analyze customer issue data to identify patterns, root causes, and product gaps to prevent recurring problems.
- Develop deep product knowledge across our hardware, software, algorithms, and the Matic app.
- Build and deploy AI tools to improve response times and support quality.
- Create feedback loops to continuously improve customer success processes.
What you'll need#
- A bachelor's degree in progress or completed, ideally in Computer Science, Computer Engineering, Industrial Engineering, or Operations Management.
- Deep customer empathy paired with a strong bias toward action.
- Technical curiosity and the ability to understand how complex hardware, software, and AI products function.
- A technical or analytical background is preferred.
- Weekend availability, as our team rotates coverage to support customers seven days a week.
Location & details#
- This role is based on-site in Menlo Park, California.
- The position is a paid, full-time internship with a rolling term.
About Matic Robots
Matic Robots builds autonomous home robots that use artificial intelligence and computer vision. The company operates in the robotics engineering sector. It was founded in 2017 and is based in Mountain View, California. The organization employs 176 people.
How to get in at Matic Robots
Securing an internship at Matic Robots requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a significant advantage over those who wait for mass job boards to update. You should also look for ways to connect with the team directly. Intern Insider surfaces the recruiters behind the company roles so you can reach out to ask about the position or a referral. Reaching out to a recruiter directly materially improves your response rates compared to applying into a queue.
