About the role#
The Summer Associate Internship is a 12-week program running from May 2027 through August 2027. You will join the Member Experience Innovation team to support research, data analysis, and strategic problem-solving. This role focuses on the intersection of member experience, analytics, and enterprise transformation. You will gain hands-on experience by contributing to executive-ready recommendations and applying innovation methods to real-world business challenges.
What you'll do#
- Conduct research, data analysis, and industry benchmarking to identify emerging trends and opportunities for improving member and employee experiences.
- Support strategic initiatives by evaluating business challenges, defining success metrics, and developing data-driven recommendations.
- Partner with cross-functional teams to analyze member journeys and contribute to solution development.
- Assist in enterprise orchestration by identifying risks, dependencies, and opportunities across complex programs.
- Create clear, executive-ready presentations and reports that translate insights into actionable recommendations.
- Participate in workshops, stakeholder engagements, and strategy sessions to support decision-making.
- Apply analytical thinking and human-centered design to advance innovation objectives.
What you'll need#
- Currently pursuing a bachelor's or master's degree in Business, Economics, Finance, Data Analytics, Information Systems, Marketing, Psychology, Industrial Engineering, or Human-Centered Design.
- Graduation date of December 2027 or later.
- Strong analytical, research, and problem-solving skills.
- Ability to synthesize complex information into clear, actionable insights.
- Strong written and verbal communication skills with experience presenting to diverse audiences.
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Teams.
- Intellectual curiosity and a desire to learn about business transformation and strategy.
- Ability to work both independently and collaboratively in a team environment.
- Effective organizational and time management skills.
Location & details#
- This is a full-time, paid, on-site position based in Vienna, Virginia.
- The standard schedule is Monday through Friday, 8:00 AM to 4:30 PM.
About Navy Federal Credit Union
Navy Federal Credit Union is a nonprofit financial institution founded in 1933. It serves the Armed Forces, Department of Defense, veterans, and their families. With over 15 million members and more than 25,000 employees, it operates as the largest credit union in the world. The organization maintains its headquarters in Vienna, Virginia, alongside additional campuses in Florida, California, and Virginia.
How to get in at Navy Federal Credit Union
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