About the role#
This is a full-time, paid internship for the Winter 2027 term. You will work on-site at our Waterloo office. The role focuses on end-user computing support, including hardware, operating systems, and enterprise software. You will help ensure our team meets service response and restoration targets while managing hardware upgrades and inventory.
What you'll do#
- Deploy Windows 11 laptops and desktops for end users.
- Execute hardware upgrades following established timelines and processes.
- Troubleshoot issues and provide support to clients after upgrades.
- Manage inventory control and the lifecycle of end-user computing devices.
- Track and update assets within the inventory control system.
What you'll need#
- Current enrollment in a University degree or College diploma in computer science, information systems, or information technology.
- Graduation date of April 2027 or later.
- Skills in Windows 11 setup, configuration, and computer hardware repair.
- Knowledge of device connectivity, including TCP/IP and network adapter configuration.
- Understanding of network systems like LAN, WAN, and VPN, as well as telephony systems.
- Working knowledge of MS Office365.
- Strong verbal and written communication skills and a background in customer service.
- Ability to multitask, plan, and prioritize tasks effectively.
- Reliability Status Clearance, which is a condition of employment.
Location & details#
- Location: Waterloo, Ontario, Canada.
- Term: Winter 2027 (January to April).
- Modality: On-site.
About Sun Life
Sun Life is a financial services organization founded in 1865. It provides insurance and investment products to clients across Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia. The company is based in Toronto and maintains a global workforce of more than 38,000 employees. It operates as a public company.
How to get in at Sun Life
Applying early is your best strategy for securing a position at Sun Life, as recruiters often review candidates in the order they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your application in before the pile grows. Being among the first to apply ensures your profile is seen while the team is still actively filling the opening.
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