About the role#
The Operations - Business Process Owner Intern program provides hands-on experience within the Life organization at USAA. You will work in either the Claims Operations group or the Specialized Member Services group. Throughout the program, you will develop and optimize business process solutions while learning from experienced professionals. Interns work under direct supervision to support team members and resolve routine business problems.
What you'll do#
- Manage and sustain defined business processes using a structured approach.
- Digitize forms and documents.
- Use AI tools to review and confirm documentation.
- Conduct research and gather information to support process activities.
- Monitor the overall health of existing processes.
- Facilitate improvements in cycle times.
- Evaluate emerging technologies to lead continuous process improvement efforts.
- Assist in aligning business deliverables with current organizational needs.
What you'll need#
- Current pursuit of a bachelor’s degree or higher in Business, Business Communications, Process Engineering, or an MBA.
- Graduation date between August 2027 and June 2028.
- Ability to graduate after August 13, 2027.
- Knowledge of Lean or Six Sigma methodologies.
- Familiarity with Life Insurance and Annuities.
- Experience in the Financial Services industry.
Location & details#
- Location: San Antonio, Texas.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full-time paid internship.
- Note: Visa sponsorship is not provided for this role.
About USAA
USAA provides financial products and services to the military community and their families. The company operates in sectors including insurance, banking, investments, and financial planning. Founded in 1922, it maintains its headquarters in San Antonio, Texas. The firm is privately held and employs over 10,000 people.
How to get in at USAA
Applying early at USAA gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. You can improve your odds by reaching out to the people actually hiring for these roles. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves response rates.
