About the role#
This Disability Operations Co-op position provides an opportunity to work within our Group Benefits team. You will support the claims management process by interacting with plan members, sponsors, medical professionals, and vendors. This role is designed to provide you with hands-on experience in the insurance sector while working alongside case managers and disability specialists.
What you'll do#
- Conduct functional telephone interviews with plan members.
- Manage follow-up phone calls and written correspondence with stakeholders.
- Maintain accurate and current claim files.
- Assist with the payment of invoices.
- Update banking information for plan members.
What you'll need#
- Current enrollment in an undergraduate program such as Nursing, Public Health, or Health Administration.
- Proficiency in Microsoft Office Suite, specifically Word, Excel, and PowerPoint.
- Previous experience in customer service or administrative roles.
- Foundational knowledge of claims processing and health insurance.
- Strong organizational skills and the ability to manage multiple tasks.
Location & details#
- Location: Waterloo, Ontario, Canada.
- Term: Winter 2027.
- Modality: Hybrid.
- Status: Full-time and paid.
About Manulife
Manulife is an international financial services group based in Toronto. The company operates as Manulife in Canada, Asia, and Europe and as John Hancock in the United States. It manages over 1.3 trillion dollars in assets for approximately 34 million customers. The organization employs more than 34,000 people and works with over 116,000 agents.
How to get in at Manulife
Securing an internship at Manulife requires speed, as early applicants are often reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This approach ensures your application is seen early in the process. You can also improve your chances by connecting with the people hiring for these roles. Intern Insider surfaces the recruiters behind Manulife positions so you can reach out directly to ask about the role or a referral. This direct outreach often yields better response rates than submitting an application into a general queue.
