About the role#
As an IT Help Desk Intern, you will support team member onboarding and offboarding. You will report directly to the IT Operations Manager and gain hands-on experience by working on real tasks within our Information Technology department.
What you'll do#
- Prepare and deploy laptops, iPads, and mobile devices.
- Provision user accounts and access across various SaaS applications.
- Maintain accurate hardware inventory records for equipment issued and returned.
- Document existing workflows to identify opportunities for improvement and automation.
- Assist the Help Desk team by responding to and resolving end-user support tickets.
What you'll need#
- Junior or senior status pursuing a degree in Information Technology, Computer Science, Data Science, Cybersecurity, or a similar area of study.
- Knowledge of computer troubleshooting and repair.
- Ability to organize, prioritize, and manage multiple tasks with attention to detail.
- Excellent verbal and written communication skills.
- Working knowledge of the Microsoft Office Suite.
- Professional drive and a strong desire to learn.
Location & details#
- Location: Grand Rapids, Michigan.
- Term: Summer 2026.
- Modality: Full-time, on-site.
- Compensation: This is a paid internship.
About Rockford
Rockford operates in the construction industry with a focus on construction management, development, and property management. The company maintains a portfolio of over 7,000 projects across the United States. It functions as both an owner and an operator for its developments. Founded in 1987, the firm is based in Grand Rapids, Michigan. It employs between 201 and 500 people.
How to get in at Rockford
Applying to Rockford early gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This ensures your resume is seen before the volume of applicants makes it difficult for recruiters to manage the queue. You can improve your odds by reaching out to the people behind the hiring process. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral. This direct approach materially improves response rates compared to submitting your materials into a blind portal.
