About the role#
The Client Experience Department at Mackenzie Investments is looking for an intern for the winter 2027 term. This full-time position runs from January through April. You will report to the AVP of Client Experience & Insights and assist with cross-functional projects aimed at improving the experience for financial advisors and investors. This role provides exposure to service design, CX strategy, and client insights.
What you'll do#
- Support journey mapping activities, including research and insight synthesis.
- Gather and analyze feedback from clients and advisors.
- Track and document CX initiatives, milestones, and deliverables.
- Capture and summarize meeting outcomes and workshop insights.
- Develop internal communication materials and maintain CX documentation like journey libraries and templates.
- Assist with survey development, data analysis, and visual storytelling.
- Explore the use of AI models to streamline workflows and improve processes.
- Support the Client Engagement and Digital Portals teams.
What you'll need#
- Current enrollment in an undergraduate program in Business Administration, Marketing, Communications, Psychology, or Data Science.
- You must be returning to school following the completion of this internship.
- Ability to work full-time (37.5 hours per week) for the entire duration of the term.
- Strong organizational skills and a collaborative mindset.
- Curiosity regarding client insights and experience improvement.
Location & details#
- This role is based in the Greater Toronto Area, Ontario.
- The position follows a hybrid work model, requiring three days per week in the office.
- This is a paid internship.
About Mackenzie Investments
Mackenzie Investments is an investment management firm based in Toronto. It provides advisory services to both retail and institutional clients. The firm manages mutual funds, ETFs, and private market investments. It employs 1,341 people.
How to get in at Mackenzie Investments
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