About the role#
The IT Help Desk Consultant supports the Baylor Law School community by maintaining equipment and assisting students, faculty, and staff with their technical needs. You will serve as a point of contact for the Law School IT department, ensuring that daily operations run smoothly and that users receive timely assistance.
What you'll do#
- Troubleshoot common IT problems and respond to inquiries from the Law School community.
- Monitor and maintain printers, including checking for low ink or paper and resolving paper jams.
- Assist in setting up and taking down portable audio and video systems for classes and events.
- Update the IT Help Desk log on BOX with resolved issues and completed shift tasks.
- Ensure lab cleanliness and organization, including managing supplies like paper and toner.
- Provide general office assistance, greet clients, and maintain files while ensuring information confidentiality.
- Handle special projects as assigned by the IT Director or Law IT staff.
What you'll need#
- Current enrollment at Baylor University as an undergraduate or law student.
- Strong technical aptitude and familiarity with common IT equipment and software.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills and a customer-oriented approach.
- Experience in a help desk or customer service role is preferred.
Location & details#
- Location: Sheila and Walter Umphrey Law Center, 2nd Floor of Law Library, Waco, Texas.
- Term: Summer 2026.
- Work Modality: On-site.
- Compensation: Paid position.
- Schedule: Flexible shifts available between 7am and 10pm on weekdays and 11am to 10pm on Sundays.
About Baylor University
Baylor University is a private Christian research institution located in Waco, Texas. Founded in 1845 by the Republic of Texas, the university serves a student body of more than 20,000. It maintains a faculty focused on research, teaching, and scholarship. The organization employs 8,475 people.
How to get in at Baylor University
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